Privacy Policy

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Tri Petch Isuzu Sales Co., Ltd. (collectively referred to the "Company") has this Privacy Policy as a basic principle for protecting your Personal Data. This Privacy Policy will cover the Company’s business operation related to Personal Data and other information which the Company collects in our business operation.

  1. Personal Data Definition

    "Personal Data" means information relating to an ordinary person which can identify such a person directly or indirectly according to the applicable law.

  2. Collected Personal Data
    1. Collected Personal Data

      The Company collects your Personal Data and other data as follows:

      2. Type of Personal Information
      Lists of Personal Information
      Private Information
      i.e. title, Name, family name, gender, number of ID Card or number of passport, number of Tax ID or information on the card issued by government authority (such as driving license, house registration), education level, occupation, signature
      Contact information
      i.e. Address, contact number for example telephone number or social media contact (such as Line ID and Facebook ID) and other ID from website or Social Media Network
      Vehicle Information
      i.e. details information from GPS service and information from telematics system, for example Mimamori, Teletec service, Driver information, GPS information, Driving route and vehicle location and other information related to vehicle
      Technical information
      i.e. IP Address, browser type and version, behavior and search pattern of user, cookies, device ID information, device model and type, access time and access location
      Information from my-ISUZU
      i.e. User account of myISUZU Mobile Application or myISUZU Web Application, Sign-in Name or name in myISUZU, details of product or service history, photo,interest & preference pattern in product and service, user comment, answer in survey, contact history
      Customer Information
      i.e. details of product or service history, photo, interest & preference pattern in product and service, user comment, answer in survey, contact history, voice record, telephone communication record.
      Prospective customer information
      i.e. Interested vehicle, current vehicle in possession, test drive information, details of prospective customer follow up, interest & preference in product and service, answer in survey, follow up history
      Photo and motion video information
      Photo or motion video in electronic form and paper form taken from event, activities, party and social gathering arranged by Company or Tri Petch Group Companies Photo or motion video when you access into the area under surveillance as record by CCTV Camera in the front of the entrance, inside and outside building
      Sensitive Data
      For example race, racial, ethnic origin, political opinions, cult, religious or philosophical beliefs, sexual behavior, criminal records, health data, disability, trade union information, genetic data, biometric data, which the Company will not collect, use or disclose sensitive data unless it is permitted by law or you have expressly given consent to us.
      Other
      Other Personal Data that you provide to the Company or as received by the Company.
    2. Method to collect Personal Data

      The Company will collect Personal Data from various channels. The Company will receive your information from the authorized dealer ("Dealer") as the main channel. Besides, the Company may collect Personal Data from other activities that you will provide information directly or through website www.isuzu-tis.com or other Company's website(s) ("Website"), customer service center, Company's affiliates including collecting from website visiting behavior from the web browser or the Company may collect Personal Data from other source which are not directly from you, for example from other customers, trade associations or organization(s)

    3. Duration to keep Personal Data

      The Company will keep your Personal Data for our utilization according to the objectives as informed for the period as long as necessary to process according to the Objectives upon receiving Personal Information or to comply with the laws. In case you are customer including the prospective customer ("Customer") the Company will keep your Personal Data to process according to the Objectives upon receiving Personal Information for the period as long as you are our customer and will keep and utilize it consecutively, as necessary according to the objectives to collect and keep Personal Data or according to the law, for another 10 years after your status as a customer of the Company, Dealer or Tri Petch Group Companies, is over.

  3. Objectives to collect and keep Personal Data

    The Company will collect, keep, use and/or disclose other information including your Personal Data as necessary under legitimate interest of the Company and/or the Dealer or under consent given by you or under the reasonable ground by law(s), as necessary for the following objectives:

    Objective to process Personal Data
    Legal Grounds/Basis
    1. For utilization in data management on your data in arrangement marketing activities of the Company and/or Tri Petch Group Companies according to each terms and conditions of such activities. In this Policy "Tri Petch Group Companies" shall mean company which its share(s) held by Tri Petch Isuzu Sales Co., Ltd. or Tri Petch Holding Co., Ltd. whether directly or indirectly
    Legitimate Interest of the Company
    Consent for Tri Petch Group Companies
    2. For providing information, mass media related to product, service or marketing activities through channel as you have provided including for proposing the product and service of Tri Petch Group Companies
    Legitimate Interest of the Company
    Consent for Tri Petch Group Companies
    3. For developing product and service including to promote sales activities and marketing activities of Tri Petch Group Companies
    Legitimate Interest of the Company
    Consent for Tri Petch Group Companies
    4. For communicating, responding and supporting you including for after sale service
    Legitimate Interest of the Company
    Contractual Basis of the Company
    5. For identity verification before rendering service to you
    Legitimate Interest of the Company
    Contractual Basis of the Company
    6. For Research and Development on product and service of the Company and Tri Petch Group Companies
    Consent
    7. For rendering service and/or contacting through postal mail for example contacting for survey the customer satisfaction on product and service of Tri Petch Group Companies, for making appointment for interval checking or maintenance of vehicle, for reminding sale promotion activities or discount campaign
    Legitimate Interest of the Company
    Contractual Basis of the Company
    8. For benefit of vehicle warranty
    Contractual Basis of the Company
    9. For protecting or preventing danger against life, body or health of person, property of you or of Company such as installing CCTV Camera to protect trespass, vandalism, criminal incident in the area including to support the law enforcement authority to investigate and suppress the crime, to support authority in the whistleblowing procedure and to get related evidences, and also including to support the exercise the legal right or defense in legal procedure
    Vital Interest, Legitimate Interest, Legal Basis
    10. For performance under contract or agreement
    As allowed by Law
    11. For performance in compliance with the law and/for public interest
    As allowed by Law
    12. For protecting or preventing danger against life, body or health of person
    As allowed by Law

    If you decline to provide Personal Data to the Company, we may not be able to render service to you in some cases.

  4. Disclosure of Personal Data
    1. Type of Personal Data recipient

      In the Company's business operation, the Company has to disclose Personal Data as necessary to Tri Petch Group Companies, Dealer, service provider(s) and business partner(s) of Tri Petch Group Companies for example for market analysis service, for logistic service, for sale promotion activities, for communication, for postal service and other disclosure under the objectives in Clause 3.

    2. Send or transfer Personal Data oversea

      In certain cases, the Company has to transfer the collected information to the Company's database as operated and managed on Cloud Servers by our business partner(s) overseas which has adequate measures to protect Personal Data under the applicable Personal Data Protection Law in Thailand. This information will be secured and strictly protected.

  5. Data Subject's Rights

    Under the principle, terms and conditions prescribed in the applicable Personal Data Protection Law in Thailand, you are entitled to the following rights:

    1. You can withdraw consent at any time by contacting the Company through the channel as provided under Clause 8. Please be informed that if you withdraw your consent, you may not be able to receive certain information or privilege including to be contacted from the Company, Dealer for special privilege and Isuzu activities
    2. You can request for copy, revise or update your Personal Data as collected in the Company's responsibility to be up-to-date, accurate and not causing mistaken and request for disclosure of getting your Personal Data without your consent
    3. You can receive or request the Company to send or transfer your Personal Data to other Personal Data Controller
    4. You can object the collecting, keeping, using or disclosing of Personal Data or stop using Personal Data in certain cases as prescribed by law
    5. You can request the Company to delete or destroy or process to de-identify your Personal Data in certain cases as prescribed by law
    6. You can file a complaint to a competent government authority
  6. Cookies

    "Cookies" is a small data file stored in the web browser of the user's computer system. Cookies collect user's behavior in visiting the Website for developing and improving the Website and Company's services. If you would like to stop the Cookies to record the said information, you could disable the Cookies in your web browser setting.

  7. Improvement of Privacy Policy

    The Company reserves the right to improve this Privacy Policy which the Company will inform you about the said improvement. Also, the Company may additionally inform you about other details related to your privacy for example, objectives in collecting your information other than specified herein, whereby the improvement or additional information related to the said privacy policy shall be effective upon when the Company informs you by method as Company deems appropriate, except in case that is required your consent by law. In such a case, the improvement or additional details regarding the said privacy policy shall be effective when the Company gets your consent.

  8. Contact Us

    In case you have any enquiry, suggestion or comment on this Privacy Policy or the Company's Website, you can contact the Company through various channels, details as follows:

    Details of Data Controller
    Data Controller:Tri Petch Isuzu Sales Co., Ltd.
    Venue and contact
    E-mail:info@isuzu-tis.com
    Telephone Number:0-2118-0777
    Address:Customer Relation Office, 1088, Vibhavadi Rangsit Road, Chatuchak Subdistrict, Chatuchak District, Bangkok, 10900
    Details of Data Protection Officer
    Name:Data Protection Officers Team
    Venue and contact
    E-mail:dpo@tripetch-isuzu.co.th
    Address:1088, Vibhavadi Rangsit Road, Chatuchak Subdistrict, Chatuchak District, Bangkok, 10900

    The Company is welcome to respond to your enquiry, suggestion and comment to develop and improve the Website and the Company's services.

    Announced on 7 December 2023 to be enforceable in place of the Privacy Policy previously announced.